Privacy Policy
Learn how FixAnyCars collects, utilizes, and protects your personal data in strict compliance with the UAE Data Protection Laws. Your privacy and trust are our absolute priorities.
1. Who We Are
This Privacy Policy applies to FixAnyCars(“FixAnyCars”, “we”, “us”, or “our”), a car repair and service company operating at Street 22, Al Quoz 3, Dubai, UAE. We operate the website at fixanycars.com and related mobile and web services.
For data protection queries, contact us at service@fixanycars.com or call +971 50 985 9109.
2. Data We Collect
We collect and process the following categories of personal data to deliver a seamless car servicing experience:
Account Data
Name, email address, phone number, and password (hashed) when you register.
Booking Data
Vehicle make, model, registration number (VRM), service type, pickup address, and preferred date.
Payment Data
Payment method type and transaction status. We do not store full credit card numbers — processing is handled entirely by certified providers.
Vehicle Data
Detailed metrics about vehicles added to your virtual garage including make, model, year, and VRM.
Communication
Messages, feedback, or files sent via our online contact form, live chatbot, support email, or WhatsApp.
Usage Data
IP address, browser type, visited URLs, click patterns, and session durations collected securely via analytics.
3. How We Use Your Data
All collected information is processed solely for specific, legitimate business purposes, including:
4. Legal Basis for Processing
Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, we process your data based on these legal conditions:
Processing is mandatory to execute a car booking or fulfil your car service agreement securely.
Improving our software, preventing fraud, maintaining robust security, and optimizing operations.
Sending promotional offers and automated maintenance updates (withdrawable at any moment).
Adhering strictly to UAE taxation, trade laws, corporate accounting rules, and financial regulatory filings.
5. Data Sharing
We maintain a strict policy against selling or renting customer information. Data is shared exclusively with critical partners to facilitate operations:
Service Partners
Technicians, parts suppliers, and logistics dispatchers who need vehicle booking details and street addresses to coordinate collections.
Cloud Infrastructure
Highly secure servers hosted on AWS (data hosting), Cloudflare (CDN, caching and security shields), and Vercel (web application server).
Email & Communications
Enterprise delivery engines used to deploy automated receipts, booking notifications, and requested news.
Analytics Engines
Completely aggregated and anonymized clickstream statistics used to run system performance analyses.
Judicial & Legal Authorities
Authorized governmental bodies where sharing is required under UAE Federal Law, regulations, or court warrants.
7. Data Retention
We store collected personal data exclusively for the duration necessary to satisfy the business services outlined or adhere to strict regulatory guidelines.
UAE Compliance Notice:Vehicle booking and corporate account records are held in our archives for a minimum of 5 years to comply with official UAE taxation records, commerce regulations, and financial record-keeping laws.
You are authorized to request complete deletion of your online profile and transactional data (subject to absolute legal hold limits) by sending an official notice to service@fixanycars.com.
8. Your Rights
Under the UAE Federal Decree-Law No. 45 on Personal Data Protection, you hold distinct rights regarding your stored data:
Right to Access
Demand a complete extract of all personal information we host under your profile.
Right to Rectify
Instruct our support team to update any incorrect or incomplete information.
Right to Erasure
Request absolute deletion of account data (subject to legal retention periods).
Withdraw Consent
Instantly opt out of marketing messages, notifications, or newsletters.
Right to Complain
Lodge queries or direct complaints to the UAE TDRA (Telecommunications Regulatory Authority).
9. Security Measures
We incorporate robust physical, organizational, and technological protective measures to guarantee your records stay protected.
While no data transaction channel across the global network can guarantee 100% immunity, our engineering group constantly audits security setups to address emerging threats.
10. Changes to This Policy
FixAnyCars reserves the right to revise this Privacy Policy periodically. Significant changes or system updates will be communicated by email or conspicuous dashboard banners. The updated version date at the top will indicate when the changes became effective.
11. Contact Info
If you have questions regarding this Privacy Policy, wish to file a request, or enquire about data practices:
Dubai, UAE